🏷️ World Name

πŸͺ§ World Welcome Message

πŸ”— World URL

πŸ“΅ Disable Mobile Experience

🧘 Make World Public
🌁 World Image

πŸ’³ Pricing / Billing
πŸ“ˆ Manage Your Subscription

⏱️ Temporary Capacity Increases
πŸ“– Capacity FAQs
βž– Cancel Your Subscription or Downgrade to Free

❎ Delete Your World or Account


🏷️ World Name

Help people understand your world by updating the world name.

  • Enter your Topia world

  • Click the World Settings icon

  • Under General click Name & Visibility

  • Update the name of your world, in the field labeled World Name

  • Collapse the page by clicking the β˜β† icon in the top right corner or close the page and drawer by clicking on the βœ• in the drawer


πŸͺ§ World Welcome Message

Give your world a description to let people know the purpose of your world. Guests will see this before entering your world.

  • Enter your Topia world

  • Click the World Settings icon

  • Under General click Name & Visibility

  • In the field labeled World Description, give a brief description about your world

  • Collapse the page by clicking the β˜β† icon in the top right corner or close the page and drawer by clicking on the βœ• in the drawer


πŸ”— World URL

Thought of a better, cooler name for your world? Let's update the URL!

Paid Worlds

If you'd like to modify the URL of your paid world, simply email us at [email protected] or send us a message via the live chat on our website. We would be happy to update it for you.

Since this is currently a manual process, we ask for 2-3 business days to complete these requests.

Free Worlds

If you have a free world, you can simply create a new world. To make it look the same as your current world, create a scene and then apply the scene to the new world.


πŸ“΅ Disable Mobile Experience

Want to prevent guests from entering your world on a mobile device? Gently encouraged them to switch to a laptop, tablet, or desktop to experience the full wonder of your world!

  • Enter your Topia world

  • Click the World Settings icon

  • Under World Configurations click Name & Visibility

  • Click the toggle under Disable Mobile Experience to disable the mobile experience for your world. When turned on the toggle will show a check mark highlighted in blue

  • Collapse the page by clicking the β˜β† icon in the top right corner or close the page and drawer by clicking on the βœ• in the drawer


🧘 Make World Public

Become discoverable and have your world added to our public world directory This allows any visitor to the site the ability to find and explore your world.

  • Enter your Topia world

  • Click the World Settings icon

  • Under World Configurations click Name & Visibility

  • Click the toggle under Make World Public. When turned on the toggle will show a check mark highlighted in blue

  • Collapse the page by clicking the β˜β† icon in the top right corner or close the page and drawer by clicking on the βœ• in the drawer

As a reminder, hosting any public space may require you to have additional moderation in your world. Remember guests must be 16+ to enter public worlds.

Tip: To help reduce bad behavior in your world you can always enable Require Authentication found in your world's Authentication settings. Check out this article for more information about gating access to your world.


🌁 World Image

This preview banner is the first thing visitors will see while browsing through a list of worlds, and sits right above your world description. Think of it like a billboard for your world. To add one simply:

  • Enter your Topia world

  • Click the World Settings icon

  • Under World Configurations click Name & Visibility

  • Under World Image, click choose file and upload a 426x240 pixel image

    Note: This will also be the image that appears on the landing page for your world.

  • To delete a previous world image, click Remove World Image

  • Collapse the page by clicking the β˜β† icon in the top right corner or close the page and drawer by clicking on the βœ• in the drawer

Advanced Sizing Info:

The dimensions of the world image are dynamic based on card size (which is based on the users viewport / screen size). Here's a rundown of the ratios:

Dynamic Ratios (based on screen size):

World image card (actual minimum): 1.8 : 1

World image card (most likely max): 2.7 : 1

World image card (actual max): 3.8 :1

Fixed Ratios:
World image on landing page: 2.2 : 1
World image card small and table: 1.6 : 1


πŸ’³ Pricing / Billing

Choose the plan that best suits your needs:

Pro Plan

Pro mode offers an enhanced user experience in Topia. When in this mode, video streams for each guest in the world are streamed through a server which allows us to deliver higher definition video and has a more efficient bandwidth usage. Users with older devices or lower quality internet will see the biggest difference between Plus and Pro mode.

Pro plans start at $100/month for 25 user capacity. Additional capacity can be added for $4/user capacity per month. Think of this like a venue - you can have unlimited visitors and events during the month as long as you don’t exceed your β€œat once” user capacity.

Plus Plan

Plus mode offers a budget-friendly option in Topia. When in this mode, video streams utilize Peer-to-Peer WebRTC to create end-to-end encrypted connections between users.

Plus plans start at $20/month for 20 user capacity. Additional capacity can be added for $1/user capacity per month. Think of this like a venue - you can have unlimited visitors and events during the month as long as you don’t exceed your β€œat once” user capacity.


πŸ“ˆ Manage Your Subscription

Learn how to upgrade/subscribe your Topia subscription.

Upgrading Your Subscription Plan

To upgrade the plan for your world:

  • Enter your Topia world

  • Click the World Settings icon

  • Under General click Billing, which will open the Topia Dashboard in a new browser tab

  • Under Your Plan, click Change

  • Choose your desired Billing Period* and Plan

  • If desired, Add Additional Capacity and choose whether Allow Capacity Overages is turned on or off**

  • Choose or Add Payment Method

  • Once the payment has been processed, your plan will be updated and redirected back to the billing page

    *The billing period is per month or per year, starting on the day the plan is activated. No minimum duration is required and the subscription can be canceled at any time.
    **When on, your world’s capacity will automatically scale beyond the maximum when exceeded. Overages will be billed per user capacity per day.

Upgrading to Enterprise Plan

For Organizations & Large Events we offer a separate mode that includes VIP Customer Support, SAML single sign-on and security & compliance support. We also allow the ability to have an embed of Topia on your website.

To upgrade to this plan, please contact us at [email protected].

Updating Payment Method

To update or add a new payment method:

  • Enter your Topia world

  • Click the World Settings icon

  • Under General click Billing, which will open the Topia Dashboard in a new browser tab

  • Under Your Plan, click Add Payment Method

  • Enter your card information and click Save. The new payment method can now be selected from the drop down menu

Collapse the page by clicking the β˜β† icon in the top right corner or close the page and drawer by clicking on the βœ• in the drawer


⏱️ Temporary Capacity Increases

Planning an event where you're expecting an extra 100 guests? No problem! We've built a system where World Owners can purchase and schedule capacity increases when they're expecting a short-term spike in total guests in their world. Capacity increases will be billed per user capacity per day.

  • Enter your Topia world

  • Click the Events icon

  • Under Events click Manage Capacity Increase

  • Click Schedule Capacity Increase

  • Choose the additional capacity amount as well as the date and time you would like the 24 hour periods to begin

  • Choose or add your Payment Method and click Schedule Payment

πŸ“– Capacity FAQs

Should I make my event longer to lower the risk of hitting my capacity?

The best events, whether in-person or virtual, have a specific start and end time so that your guests can interact together. If you make the time range too large, your guests may miss the opportunity to connect with others. And, that defeats the whole point of having the event!

We recommend having a smaller time window (and a smaller Topia world) so that your guests can connect and engage with more people.

Can I restrict access to my world so that I can manage the capacity?

Yes, you can restrict access to your world using a password, email guestlist, or SAML SSO (for enterprise employee email authentication). Learn more here.

What happens if I reach a limit?

If your world reaches capacity, new guests will see a "Waiting Room" page with an indication of their place in the queue. People in the queue will be admitted to the world as space opens up.

Can I increase capacity to my world?

Yes! You can upgrade your subscription to increase capacity at all times. For one-time events, you can purchase an add-on for a temporary capacity increase. For more information about our plans, see our pricing page.


What happens if I purchased a capacity increase and had less guests in my world than the capacity increase I purchased?

We don't offer pro-rated refunds after your scheduled capacity ends if there were less guests in your world during the capacity increase than what you purchased.

To adjust the capacity increase accordingly, use the following options:

  1. You can change the capacity increase before it's scheduled to start, and change it any time before the capacity increase begins.

  2. If the capacity increase has already started, you will not be able to edit your capacity increase and will need to create a new capacity increase (if you would like more capacity). However, the new capacity increase will have to start 15 minutes from the current time (now).

  3. If you would like to delete a capacity increase, all you need to do is go to the Manage Capacity Increases section in Billing, and select the Delete button to delete their capacity increase. Before it starts you aren't billed anything.


βž– Cancel Your Subscription or Downgrade to Free

Learn how to cancel/downgrade/unsubscribe your Topia subscription.

Cancel your Topia subscription immediately

To cancel your subscription and downgrade to a free world:

  • Enter your Topia world

  • Click the World Settings icon

  • Under General click Billing, which will open the Topia Dashboard in a new browser tab

  • Under Plan Cancellation, click the Cancel Plan button

  • Update the URL, if desired and click Submit

  • You will be directed to a new free-version of your world and will lose access to the current world and url

Set up your Topia subscription to cancel in the future

When cancelling via our UI, the cancellation will be effective immediately and you’ll lose access to Topia’s paid features. If you want to set up your subscription to cancel at the next renewal period instead, just let us know at [email protected] and we’ll take care of that for you.

Save your world as a scene when cancelling your subscription

If you customized your world, we recommend that you save it as a scene before downgrading. That way you can use it again in the future (in a free or paid world).

Find your new URL when cancelling your subscription

If you have chosen a personalized URL for your world, your URL will change when you downgrade your subscription. Once you click downgrade, you can see the new URL just below the URL input field.



❎ Delete Your World or Account

Delete your Topia world or remove an account immediately

To delete a world you own, switch the account associated with it, or delete your own account, just reach out to us directly at [email protected] and we can do the rest for you.

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