🏥 Fix Issues Connecting to Topia

Have a problem? This should fix it!

How to fix issues connecting to Topia

Make sure you are using a laptop or desktop computer. Google Chrome, Microsoft Edge, and Brave web browsers are recommended.
Check that you have WebGL / hardware acceleration enabled by going to https://get.webgl.org
Make sure you didn't block your browser from connecting your camera or microphone to Topia. If you did, on Google Chrome, Microsoft Edge, or Brave:
- Click the lock icon 🔒 in the URL address while in the Topia world (e.g. topia.io/welcome)
- A pop-up window will appear. Make sure Allow is chosen next to both Camera and Microphone
Make sure the privacy settings of your computer allows your browser to access your camera and microphone.
On a Mac:
- Open System Preferences ➞ Security & Privacy
- Click Privacy and ensure the boxes are checked allowing your browser access to both your Camera and Microphone
- If they are checked and you are still having trouble, uncheck them, recheck them and then restart the browser
Make sure you don’t have any web conferencing software open (like Zoom, Google Meet, Microsoft Teams, etc).
Disable ad blockers, DuckDuckGo, browser extensions, or VPNs which may prevent the platform from working properly.

Restart your web browser
Close all other tabs / apps
Try opening a Private or Incognito window (sometimes certain browser extensions interfere)
Contact our team - email support@topia.io. Please include the user’s email address and we’ll investigate whether we see any issues on our end.