1. Resources
  2. Troubleshooting

🏥  Fix Issues Connecting to Topia

Have a problem? This should fix it!

How to fix issues connecting to Topia
  • Make sure you are using a laptop or desktop computer. Google Chrome, Microsoft Edge, and Brave web browsers are recommended.

  • Check that you have WebGL / hardware acceleration enabled by going to https://get.webgl.org

  • Make sure you didn't block your browser from connecting your camera or microphone to Topia. If you did, on Google Chrome, Microsoft Edge, or Brave:

    • Click the lock icon 🔒 in the URL address while in the Topia world (e.g. topia.io/welcome)

    • A pop-up window will appear. Make sure Allow is chosen next to both Camera and Microphone

  • Make sure the privacy settings of your computer allows your browser to access your camera and microphone.
    On a Mac:

    • Open System PreferencesSecurity & Privacy

    • Click Privacy and ensure the boxes are checked allowing your browser access to both your Camera and Microphone

    • If they are checked and you are still having trouble, uncheck them, recheck them and then restart the browser

  • Make sure you don’t have any web conferencing software open (like Zoom, Google Meet, Microsoft Teams, etc).

  • Disable ad blockers, DuckDuckGo, browser extensions, or VPNs which may prevent the platform from working properly.

If All Else Fails

  • Restart your web browser

  • Close all other tabs / apps

  • Try opening a Private or Incognito window (sometimes certain browser extensions interfere)

  • Contact our team - email support@topia.io. Please include the user’s email address and we’ll investigate whether we see any issues on our end.

Requirement Reminders

  • Using a desktop or laptop web browser, Google Chrome is recommended

  • Over 3 Mbps internet speed. To perform an internet speed test click here

  • Webcam and microphone input