---
title: 🏥  Fix Issues Connecting to Topia
description: Have a problem? This should fix it!
---

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1. [Topia Resources](https://resources.topia.io/?hsLang=en)
2. [Troubleshooting](https://resources.topia.io/troubleshooting?hsLang=en)

# 🏥  Fix Issues Connecting to Topia

## Have a problem? This should fix it!

### **How to fix issues connecting to Topia**

- Make sure you are using a laptop or desktop computer. Google Chrome, Microsoft Edge, and Brave web browsers are recommended.
- Check that you have WebGL / hardware acceleration enabled by going to [https://get.webgl.org](https://get.webgl.org/)
- Make sure you didn't block your browser from connecting your camera or microphone to Topia. If you did, on Google Chrome, Microsoft Edge, or Brave: 
    - Click the **site settings** ![preferences](https://22253251.fs1.hubspotusercontent-na1.net/hubfs/22253251/Latest%20UI%20Icons%20-%202025/preferences.svg) **icon** in the URL address bar while in the Topia world (e.g. [topia.io/welcome](http://topia.io/welcome))
    - A pop-up window will appear. Make **Camera** and **Microphone** are **toggle on**
- Make sure the privacy settings of your computer allows your browser to access your camera and microphone. 
    - **On a Mac:** 
          - Open **System Preferences** ➞ **Security & Privacy**
          - Click **Privacy** and ensure the boxes are checked allowing your browser access to both your **Camera** and **Microphone**
          - If they are checked and you are still having trouble, uncheck them, recheck them and then restart the browser
- Make sure you don’t have any web conferencing software open (like Zoom, Google Meet, Microsoft Teams, etc).
- Disable ad blockers, DuckDuckGo, browser extensions, or VPNs which may prevent the platform from working properly.

 

### **If All Else Fails**

- Restart your web browser
- Close all other tabs / apps
- Try opening a Private or Incognito window (sometimes certain browser extensions interfere)
- Contact our team - email [support@topia.io](https://resources.topia.io/support@topia.io?hsLang=en). Please include the user’s email address and we’ll investigate whether we see any issues on our end.

 

### **Requirement Reminders**

- Google Chrome is the recommended browser
- It is be to have over 3 Mbps internet speed. To perform an internet speed test click [here](https://www.speedtest.net/)
- Camera and microphone browser permissions must be allowed to use your camera and microphone in Topia
- Camera and microphone inputs must be selected to be seen and heard

- [Getting Started](https://resources.topia.io/getting-started?hsLang=en#main-content)

    - [Using Topia](https://resources.topia.io/getting-started?hsLang=en#using-topia)
    - [Socializing](https://resources.topia.io/getting-started?hsLang=en#socializing)
    - [Navigating the Toolbar](https://resources.topia.io/getting-started?hsLang=en#navigating-the-toolbar)
- [Customize Your World](https://resources.topia.io/customize-your-world?hsLang=en#main-content)

    - [Building Your World](https://resources.topia.io/customize-your-world?hsLang=en#building-your-world)
    - [Scenes & Scene Marketplace](https://resources.topia.io/customize-your-world?hsLang=en#scenes-scene-marketplace)
    - [Advanced Building Techniques](https://resources.topia.io/customize-your-world?hsLang=en#advanced-building-techniques)
    - [Make Your World Interactive](https://resources.topia.io/customize-your-world?hsLang=en#make-your-world-interactive)
    - [External Add On Widgets & Embeds](https://resources.topia.io/customize-your-world?hsLang=en#external-add-on-widgets-embeds)
- [World Settings](https://resources.topia.io/world-settings?hsLang=en#main-content)

    - [Customize World Layout & Location](https://resources.topia.io/world-settings?hsLang=en#customize-world-layout-location)
    - [Update Your World Settings](https://resources.topia.io/world-settings?hsLang=en#update-your-world-settings)
- [Troubleshooting](https://resources.topia.io/troubleshooting?hsLang=en)

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